When you trust your data to a cloud service provider, do you automatically assume that it will remain safe? And do you assume that, should a service failure occur and the data appears lost, that the provider will have automatically backed it up somewhere – saving the day? Don’t assume. Earlier this month, there were three power outages at Amazon Web Services, and people lost their data. One customer was so angered by it that he/she left a post on Amazon’s blog, entitled: “Amazon EBS sucks; I just lost all my data.” The gist of the disappointment was a notification to the user that they’d “experienced a failure due to multiple failures of the underlying hardware components and was unable to be recovered. We recommend recovering from your most recent snapshot.” Earlier this month, there were three power [...]

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