Unless you have been living on Mars for the last two years, cloud computing has become a familiar term. As with all new technologies, adoption of the technology tends to lag behind the expectation and promise of value by quite a margin of time and usually for good reason. In the case of cloud computing, one of the overriding and sensible reasons for the delay is the assessment and mitigation of risk in the area of service assurance. What will happen to my service if I start using public cloud offerings? How will I reassure my customers and internal users that service will not be affected?

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